Introduction
Ell Fibernet (“we,” “us,” “our”) is committed to protecting your privacy. This Privacy Policy outlines the types of information we collect, how we use it, and the steps we take to ensure your information is protected. By using our broadband services, you agree to the terms of this Privacy Policy.
Information We Collect
- Personal Information:
- Contact Information: Name, address, email address, phone number.
- Billing Information: Credit card details, billing address, and other payment-related information.
- Account Information: Username, password, service preferences, and customer support interactions.
- Usage Data:
- Service Usage: Data on the websites you visit, the services you use, and the duration of your internet sessions.
- Device Information: IP address, device type, operating system, and browser type.
- Technical Information:
- Network Performance: Data related to the performance of our network, including signal strength and connection speeds.
- Cookies and Tracking Technologies: We may use cookies and similar technologies to collect information about your online activities.
How We Use Your Information
- Service Delivery:
- To provide, maintain, and improve our broadband services.
- To process your transactions and manage your account.
- Customer Support:
- To respond to your inquiries and provide technical support.
- To communicate with you about your account, services, and updates.
- Personalization and Improvement:
- To personalize your experience and tailor our services to your preferences.
- To analyze usage patterns and improve our services and marketing efforts.
- Legal and Security Purposes:
- To comply with legal obligations and protect our rights and interests.
- To detect and prevent fraud, abuse, or other harmful activities.
Sharing Your Information
- Third-Party Service Providers:
- We may share your information with trusted third-party service providers who assist us in delivering our services, such as payment processors and customer support platforms.
- Legal Compliance:
- We may disclose your information to comply with legal requirements, respond to lawful requests from public authorities, and protect our rights and property.
- Business Transfers:
- In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner.
Your Choices and Rights
- Access and Correction:
- You have the right to access and correct your personal information. You can update your information through your account settings or by contacting us.
- Opt-Out:
- You can opt out of receiving promotional communications from us by following the unsubscribe instructions in those communications.
- Cookie Preferences:
- You can manage your cookie preferences through your browser settings. Please note that disabling cookies may affect the functionality of our services.
Data Security
We take reasonable measures to protect your information from unauthorized access, use, or disclosure. However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. We will notify you of any significant changes by posting the updated policy on our website and indicating the date of the latest revision.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Ell Fibernet
Bunder Road Bhatkal, KA
E-mail: care@ellfibernet.in
Phone: 08088332233