Refund Policy for Ell Fibernet
Introduction
At Ell Fibernet, we strive to provide the best possible service to our customers. If you are not completely satisfied with our services, we are here to help. This Refund Policy outlines the conditions under which you may request a refund and the process for doing so.
Refund Eligibility
- Service Dissatisfaction:
- If you experience consistent service interruptions or significant performance issues that we are unable to resolve, you may be eligible for a refund.
- Billing Errors:
- If you believe you have been billed incorrectly, you may request a refund for the erroneous charges.
- Cancellation of Services:
- If you cancel your service within the first 2 days of activation, you may be eligible for a full or partial refund, depending on the specific circumstances.
Refund Process
- Request Submission:
- To request a refund, please contact our customer support team at care@ellfibernet.in or 08088332233. Provide your account information, a detailed description of the issue, and any relevant supporting documentation.
- Review and Evaluation:
- Our team will review your request and may contact you for additional information. We aim to initiate all refund requests within 14 business days.
- Approval and Processing:
- If your refund request is approved, the refund will be processed through your original payment method. Please note that it may take additional time for the refund to appear on your statement, depending on your financial institution.
Non-Refundable Situations
- Service Misuse:
- Refunds will not be issued if service issues are found to be caused by customer misuse, unauthorized modifications, or external factors beyond our control.
- Pro-Rated Refunds:
- After the initial 2-day period, refunds for partial months of service will not be issued.
- Promotional Offers:
- Services purchased at a discounted rate or as part of a special promotion may not be eligible for a refund.
Contact Us
If you have any questions or need assistance with your refund request, please contact us at:
Ell Fibernet
Bunder Road Bhatkal, KA
E-mail: care@ellfibernet.in
Phone: 08088332233